Fireflies.ai review 2026

Fireflies.ai Corp.

4.2

Fireflies.ai sends a bot into calls to record, transcribe and summarize meetings, then pushes notes and action items into CRMs and collaboration tools. It is aimed at revenue and operations teams that live inside their CRM.

Free plan

Quick overview: Fireflies.ai vs. other AI meeting assistants

How Fireflies.ai stacks up against other tools.

Where Fireflies.ai shines

Integration depth is the real edge: 60+ native connectors, and CRM sync writes summary, transcript and action items straight into HubSpot or Salesforce, creates missing contacts and attaches everything to the right deal (native CRM sync from the Business plan).
AskFred plus search across every meeting: ask questions over months of calls and find the exact words spoken, with strong recall of names, dates and numbers.
Over 100 languages including German, and records both online and in-person meetings.

What you should know

AI features run on a shared credit pool rather than being unlimited; heavy use needs add-on bundles that auto-renew monthly, and many users find the credit system opaque.
Reviewers report repeated charge attempts after cancelling, a hard-to-find cancel option and refused refunds, often resolved only after a public review.
The bot auto-joins calendar events (even private 1:1s) and shows up as a visible participant, and consent for guests without a Fireflies account, whose voiceprint its speaker recognition can capture, is a documented concern.
Hosting outside the EU, with private storage only from the Enterprise plan.

See the detailed comparison

Who is Fireflies.ai for?

Fireflies.ai is built for these teams and needs.

Sales and RevOps teams

CRM sync and conversation intelligence

Integration-heavy teams

Broad integrations and automation

Multilingual teams

100+ languages

Privacy-minded teams

SOC 2, no training on your data

Less suitable if you need ISO certifications or guaranteed EU hosting.

Fireflies.ai pricing

Indicative prices in US dollars per user per month (annual billing); a free plan is available.

Free

$0per user / month

Unlimited transcription and summaries
400 min storage per team
Zoom, Teams and Google Meet
AskFred AI assistant

Pro

$10per user / month

Unlimited transcription and summaries
8,000 min storage per user
Video recording and downloads
AI assistant and AI skills

Popular

Business

$19per user / month

Unlimited storage
Conversation intelligence and analytics
Multi-language mode
Team analytics

Enterprise

$39per user / month

SSO and SCIM, audit logs
Private storage, custom retention
HIPAA compliance
Dedicated account manager

See all pricing

How we assessed Fireflies.ai

Every criterion we assess, checked against the same public rubric. A checkmark means the AI assistant delivers it. Hard claims link to a source and carry a verification date. See the methodology for weights and scoring.

Criterion	Fireflies.ai
Security & compliance
ISO certifications	No
SOC 2	YesType II
GDPR compliant	Yes Sourceverified 2026-06-01
Data processing agreement (DPA)	Yes Sourceverified 2026-06-01
Data residency	PartialEU (optional) Private storage at a preferred location from Enterprise.
Legal jurisdiction	PartialUSA
On-premise deployment	No
Customer data used for AI training	YesNever Sourceverified 2026-06-01Meeting data is never used for AI training.
Encryption (in transit & at rest)	Yes
SSO / SAML	Yes From the Enterprise plan.
SCIM provisioning	Yes From the Enterprise plan.
Roles & permissions (RBAC)	Yes Admin roles and audit logs from Enterprise.
Configurable retention / deletion	Yes Custom retention from Enterprise.
Sub-processor list published	Yes Sourceverified 2026-06-01
Penetration test / bug bounty	Yes Sourceverified 2026-06-01HackerOne bug bounty programme.
Capture & transcription
Real-time transcription	Yes
Transcription after the meeting	Yes
Recording mode	Bot or bot-free
Customizable meeting bot	Yes Custom bot name; included from Enterprise, otherwise a paid add-on.
In-person meetings	Yes Via the mobile and desktop app.
Speaker identification	Yes
Transcription accuracy	No
Supported languages	100+ Over 100 languages and dialects, including German
Automatic language detection	Yes
Custom vocabulary	No
AI insights
Automatic summary	Yes
Action-item extraction	Yes
Decision detection	Yes
Custom summary templates	Yes
Custom extraction fields	Yes
Chat / Q&A with the meeting	Yes
Topic & chapter detection	Yes
Conversation analytics	Yes
Cross-meeting search	Yes
Integrations & workflow
Video platforms	ZoomMicrosoft TeamsGoogle MeetWebex
Calendar	Google CalendarOutlook
CRM & ERP	SalesforceHubSpotAffinityRedtail
Collaboration & project management	SlackNotionConfluenceSharePointLinearAirtableAny.do
Automation	ZapierMakeSkyviaLatenode
AI agents (MCP)	ClaudeChatGPTCursor Via the Fireflies MCP server.
Webhooks	Yes
Public API	Yes Public GraphQL API.
Usability & onboarding
Mobile app	Yes
Setup effort	Low
Team & admin management	Yes
Accessibility	No
Pricing & model
Permanent free plan	Yes
Free trial	Yes
Entry price	€10
Price transparency	YesPublic Sourceverified 2026-06-01
Billing model	Per user
Vendor & trust
Headquarters	USA
Founded	2016
Support languages	English
Support in German-speaking region	No
Availability SLA	No
Public reviews (G2, Capterra)	G2 Capterra OMR Reviews

Figures are indicative and may change. Last editorial review: 2026-06-01

Verdict: is Fireflies.ai worth it?

Fireflies.ai is a strong fit for sales and RevOps teams that want deep CRM sync, broad integrations and conversation intelligence, backed by SOC 2 and a no-training privacy stance. It is less suitable if you need ISO certifications or guaranteed EU hosting (private storage only from Enterprise).

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